What's included at the resort and what costs extra
The resort rate covers your room and basic in-room amenities (TV, coffee maker, mini-fridge) and includes complimentary Wi‑Fi, access to the pools and water park, and the boat shuttle to the private Big Hickory Island beach as part of a mandatory nightly resort fee. Expect extra charges for meals, spa treatments, supervised childcare/children's club, parking (self or valet depending on date/source), pet fees (if applicable), and optional activities like rock-climbing or private cabanas.
In this guide
What’s included in guest rooms
Guest rooms (examples: Room, Room (Partial Bay View), Room, Balcony, Suite, 1 Bedroom, Balcony, Bay View, Family Suite, 1 Bedroom, Bay View, Premium Suite, 1 Bedroom, Bay View (Island)) include standard in-room features such as a 65‑inch TV, coffee maker, DVD player and a mini refrigerator.
Complimentary Wi‑Fi is available throughout guest rooms and public areas. Check-in begins at 4:00 PM and check-out is 11:00 AM; guests must present a photo ID and credit card at check-in.
- Room types: Room; Room (Partial Bay View); Room, Balcony (Partial Bay View); Family Suite, 1 Bedroom, Bay View; Premium Suite, 1 Bedroom, Bay View (Island); Room (SHOWER); Room, Bathtub; Room, Balcony; Suite, 1 Bedroom, Balcony, Bay View; Room, Corner; Room, with Sofa bed; Room, Bay View, Corner; Room, with Sofa bed, Bay View; Room, with Sofa bed, Balcony, Bay View
- Included in-room items: 65" TV, mini refrigerator, coffee maker, DVD player (as listed in property materials)
- Accessible/ADA rooms and a variety of bedding configurations are available; ask the front desk at booking
| Property item | Usually included |
|---|---|
| Wi‑Fi | Complimentary |
| TV / coffee maker / mini-fridge | Included |
| Daily housekeeping | Provided (standard) |
Pools, water park and beach ferry—what’s covered
Access to the resort’s pools and three-acre water park (four pools, lazy river and waterslides) is included for registered guests; the on-site water park and lazy river access are part of the resort experience covered by the mandatory resort fee.
The complimentary boat/ferry shuttle to the private Big Hickory Island beach across Estero Bay is listed as included in the resort fee; the ferry ride is about 15 minutes and passes a mangrove boardwalk where guests sometimes see dolphins.
- Included: access to four outdoor pools (including an adults-only pool and a waterfall/lagoon-style pool), the lazy river, and the waterpark slides (note: slides carry a 48" minimum rider height for some attractions)
- Pool hours commonly run from dawn to 10:00 PM (hours may vary)
- Some supervised activities or cabanas may carry extra fees; lifeguard coverage and rules (e.g., lazy river supervision) can vary—confirm on arrival
| Item | Included? |
|---|---|
| Water park & slides | Included for guests |
| Lazy river access | Included for guests |
| Adults-only pool & hot tub | Included for guests |
Dining and bars — what costs extra
On-site dining is à la carte; the property has multiple restaurants and bars such as Tanglewood - A Southern Kitchen (breakfast/lunch/dinner), Tarpon Bay (dinner/seafood), Corkscrew Poolside Bar & Grill (poolside lunch and kids’ menu), Mangroves Bar, Cool Beans Marketplace (Starbucks), and other lounges.
Food and beverage purchases are not included in the room rate or (unless otherwise stated) the resort fee, so expect to pay per item at restaurants, bars, room service and poolside outlets.
- Typical venues and hours: Tanglewood (breakfast/lunch/dinner; hours vary), Tarpon Bay (dinner 5:30–10:00 PM), Corkscrew (11:00 AM–6:00 PM), Mangroves Bar (evening hours vary), Cool Beans Marketplace (early morning–late night hours listed on property pages)
- Tanglewood items range from sandwich/burger price points up to steak entrées (sample menu ranges noted on some listings)
- Specials, live music nights and Happy Hour offerings occur at Tarpon Bay and Mangroves Bar—check the property for current schedules
| Venue | Typical cost type |
|---|---|
| Tanglewood - A Southern Kitchen | À la carte (breakfast/lunch/dinner) |
| Tarpon Bay (seafood) | À la carte (dinner, Resort Casual dress) |
| Corkscrew Poolside Bar & Grill | À la carte poolside lunch and drinks |
Spa, fitness and included activities
Stillwater Spa & Salon is on-site; treatments such as massages, facials, body treatments and salon services are charged separately—spa facility access and signature treatments are not automatically included in the nightly rate.
The StayFit™ Gym (24‑hour fitness center located within the spa building) is included as part of the resort fee; personal trainers and specialty spa services, cryotherapy and certain membership benefits are extra or require a paid membership.
- Spa hours listed: typically 10:00 AM–5:00 PM (Sun–Thu) and 9:00 AM–5:00 PM (Fri–Sat) on Hyatt property pages—confirm when booking
- Spa memberships and signature packages are available at additional cost (property lists Signature and Elite tiers with monthly/yearly pricing)
- Included in the resort fee: 24‑hour fitness center access; paid add-ons include massages, facials, private spa suites and personal training
| Service | Usually extra |
|---|---|
| Spa treatments (massage, facial, salon) | Yes |
| StayFit™ Gym access | Included (resort fee) |
| Personal trainers / specialty therapies | Extra (by appointment) |
Mandatory resort fee, parking and other charges
A mandatory nightly resort fee applies to most cash rates; it covers items such as the boat shuttle to Big Hickory Island, fitness-center access, two bottles of water daily, lawn games, local/toll-free calls and certain recreational features. The exact dollar amount varies by date and booking source, and some award bookings (World of Hyatt points) may waive the fee.
Parking and pet fees are additional. Sources quote a range of self‑parking and valet rates depending on date and source; pet fees and structures vary by booking site and room—service animals are exempt from pet fees.
- Resort fee: mandatory on most cash rates; amount varies by source and date—check your booking confirmation
- Parking: self-parking and valet options have been quoted at differing rates across sources—confirm current on-site parking fees before arrival
- Pets: dog-friendly policy allows up to two dogs per room (75 lb limit); pet fees are charged separately (amounts vary by source). Service animals are exempt
| Charge | Included with room? |
|---|---|
| Nightly resort fee | No (mandatory separate fee on most cash rates) |
| Self-parking / Valet | No (extra; rates vary) |
| Pet fee | No (extra; varies by source) |
Family services, childcare and event spaces
The resort is family-oriented with a children’s club and supervised childcare/activities available for a surcharge. The water park, kids’ menus at select restaurants and family suites support family stays.
Event and wedding venues are extensive and typically involve separate venue and catering charges. Examples include Calusa Ballroom and Terrace, Estero Ballroom, Royal Palm Courtyard, and smaller private dining spaces such as The Cove at Tarpon Bay.
- Children’s club and supervised childcare: available for a surcharge (book/confirm availability in advance)
- Family Suite, 1 Bedroom, Bay View and larger suite categories exist for families who need extra space
- Event venues: multiple ballrooms and outdoor terraces with capacities ranging from intimate private rooms to spaces for hundreds—venue rental and catering are extra
| Service | Included? |
|---|---|
| Children’s club / supervised childcare | No (surcharge) |
| Private event venue rental | No (separate contract/charges) |
| Family Suite room rate | Room rate only — meals and activities generally extra |
